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Returns & refunds

 29-05-2026

Refund and Returns Policy – Sany Lumière

1. Introduction At Sany Lumière, we are committed to providing a premium beauty shopping experience. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed. Please review this policy carefully before placing an order.

2. Returns If you are not satisfied with your purchase, you may return eligible products within 14 days of receipt, provided that:

  • The product is unused and in its original, sealed packaging.

  • The product has not been opened or used for hygiene reasons (this applies to skincare, cosmetics, and personal care items).

To initiate a return, please contact us in writing via email within 14 days of receiving your order.

3. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 30 days and issued via the same payment method used for the original transaction.

4. Non-Refundable Items The following items are non-refundable:

  • Opened or used beauty products.

  • Gift cards or promotional items.

  • Any administrative or processing fees, if applicable.

5. Damaged or Defective Products If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or full refund, including any shipping costs, upon verification of the issue.

6. Order Cancellations by Sany Lumière In the unlikely event that Sany Lumière cancels your order (e.g., due to stock unavailability), you will receive a full refund within 30 days and be notified promptly.

7. How to Request a Refund To request a refund or return, please contact us with your order details, reason for return, and proof of purchase:

Sany Lumière Daltonstraat 12, 3335 LR Zwijndrecht, The Netherlands Tel: 0031 (0)78 645 39 18 Mob: 0031 (0)6 57 58 87 07 Email: info@sanylumiere.com

8. Disputes and Complaints If you are dissatisfied with the outcome of your refund request, you may submit a formal complaint in writing. All complaints will be reviewed and resolved within a reasonable timeframe. As an EU-based consumer, you also have the right to submit a complaint via the EU Online Dispute Resolution platform.

9. Amendments Sany Lumière reserves the right to update this policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.