Privacy and Cookie Policy

In this privacy statement, you will read everything about how we collect data, why we collect it, and how we handle your personal data. We are aware that you trust us, and we therefore see it as a great responsibility to protect your privacy. This privacy statement may be amended due to, for example, changes in legislation, so it is advisable to review the statement periodically.

Company Information
The entity responsible for processing your personal data is SANY LUMIE’RE, located at Kleiweg 101a, Rotterdam. SANY LUMIE’RE is registered with the Chamber of Commerce under registration number 78252849 and VAT number NL003307084B88.
If you would like to contact us in response to this privacy statement, you can do so by calling us at 06 57588707 or via email at klantenservice@sanylumiere.com.

Purposes for Collecting Personal Data
On our website, we collect and process personal data for a number of purposes. We do not use the information for purposes other than those described in this privacy statement. The purposes for which we collect personal data are explained below:

Contact Form: When you contact SANY LUMIER via the contact form, your personal data is collected. This form only asks for the necessary information to answer your question or provide a service. We request the following personal data:

• Name
• Email address
• Phone number

Sending Newsletters: If you subscribe to our weekly newsletter, we collect and process your personal data. These newsletters aim to share the latest products, promotions, and trends. At the bottom of each newsletter, you will find the option to update your personal data or unsubscribe. We request the following personal data via the newsletter subscription form:

• Email address

Account Information: We use your personal data to create a personal account for you, so you can view your orders and shipping status, manage account settings (including marketing preferences), and review order history. We also provide easy ways to maintain updated information such as contact and payment details. We collect the following personal data:

• First name
• Last name
• Email address

Online Purchase: We collect your personal data to manage your online purchase on SANY LUMIE’RE, process your order and returns, and inform you about the delivery status or any issues with the delivery. We also use your personal data to handle your payments, complaints, and warranty matters. We collect the following personal data:

• First and last name
• City and street name
• Postal code
• Phone number
• Payment details

Sensitive Data (if applicable): If you provide us with additional information such as skin type or health conditions for personalized product recommendations, we collect and use this data solely to provide you with the best possible service and product suggestions. This data is treated with the utmost care and is not shared with third parties unless necessary to fulfill your request.

Loyalty Program (if applicable): If you participate in our loyalty or rewards program, we collect data such as purchase history and reward points. This data allows us to track your benefits and provide you with personalized offers. You can always update your preferences or withdraw from the program.

User-Generated Content: If you submit reviews, photos, or other content related to our products, we may collect and display this information on our site. We reserve the right to remove or edit content that violates our terms, but you can also request its removal by contacting us.

Social Media Integration: If you interact with our website via social media platforms like Facebook, Instagram, or TikTok, we may collect data shared through those platforms. This could include information such as your profile name and any interactions you make through social logins or “share” functions.

Age Restrictions: Our products are intended for customers over the age of 16. If we become aware that we have collected data from someone under this age without parental consent, we will promptly delete such data.

Cookies for Marketing and Tracking
We use cookies to enhance your experience on our website, including personalized marketing and behavior tracking. These cookies allow us to show you relevant ads and products based on your browsing behavior. For example, we use services such as Google Analytics and Facebook Pixel to track activity on our website. You can manage your cookie preferences or disable cookies at any time via your browser settings.

Recipients of Personal Data
In many cases, your personal data may be shared internally to provide you with optimal service. We may also choose to outsource work to third parties. We have agreements with all third parties to ensure your personal data is processed carefully. If we give third parties access to your personal data, we do so only if we are sure they will use the data for the correct purpose.

MailChimp: We share your name and email address with MailChimp for distributing newsletters. A data processing agreement has also been concluded. MailChimp uses your personal data to send the newsletter and track recipient activity. For more information on what MailChimp does with data, we refer you to their own privacy statement.

POSTNL or Other Delivery Services: To deliver your order(s), we share your name, email address, and address with delivery services like POSTNL. This information is necessary to provide the service and notify you that your order is on its way. For more information on how POSTNL handles personal data, we refer you to their privacy policy.

Duration of Data Storage
We store your data as long as you are an active customer and actively use your personal account. You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist, and you will be considered inactive. After your account is terminated, your data will be deleted.

General Processing of Personal Data
All personal data is sent via a secure connection and stored on our own secure servers. While filling out forms or purchasing products, your data is encrypted and sent to us via a secure connection. You can recognize the secure connection by the padlock (https) in the upper left corner of your browser. This protects your privacy by encrypting data transfers. Rest assured, we will never share your personal data with third parties for commercial purposes.

Right to Access, Correct, or Delete Personal Data
You have the right to access, correct, or delete your personal data. You can submit a request for access, correction, or deletion to klantenservice@sanylumiere.com. We will respond to your request within four weeks. To prevent misuse, we ask you to adequately identify yourself with a copy of a valid ID when making a written request. We strongly recommend making your BSN number and photo invisible and indicating that this is a copy meant only for us.

Complaints
If you have complaints regarding your personal data and how we collect, process, share, or store it, you can contact us by phone or email. We will handle your complaint as much as possible, and you will receive a response within four weeks. You also have the right to file a complaint with the Dutch Data Protection Authority if SANY LUMIE’RE does not comply with the aforementioned.

Questions and Feedback
We regularly check our privacy statement and may change it from time to time. If we do, we will announce it on our website. We recommend regularly reviewing our privacy statement to stay informed. If you have any questions about the privacy statement, you can contact SANY LUMIE’RE as follows:

SANY LUMIE’RE
Kleiweg 101a,
3051 GL, Rotterdam
klantenservice@sanylumiere.com

This statement was last updated on October 10, 2024.

List of Cookies We Collect The following table lists the cookies we collect and the information they store.