Shipping, Return and Refunds Policy

Shipping Policy

Shipping Areas

We proudly ship within [countries or regions], with additional international destinations available upon request. Please note that all shipments are subject to availability.

Shipping Times:

Within the Netherlands:

  • Standard Shipping: 1-2 business days.
  • Express Shipping: Same day or next business day (with carriers like PostNL or DHL Express).

Within the Benelux:

  • Standard Shipping: 2-3 business days.
  • Express Shipping: 1 business day (with services like DHL, UPS, or FedEx).

Within the EU:

  • Standard Shipping: 3-7 business days (depending on the destination country).
  • Express Shipping: 1-3 business days.

Outside the EU (International):

  • Standard Shipping: 7-15 business days (may take longer due to customs procedures and distance).
  • Express Shipping: 3-7 business days (with services like FedEx, DHL Express, or UPS).

Factors Affecting Delivery Times:

  1. Shipping Option: Express options are faster but more expensive.
  2. Carrier: Options like PostNL, DHL, UPS, or FedEx have varying speeds.
  3. Destination: Farther countries outside the EU may take extra time due to customs clearance.
  4. Order Time: Orders placed before 5:00 PM are often processed the same day.

Shipping Options & Costs

We offer the following shipping options:

  • Standard Shipping: calculated during sopping process.
  • Express Shipping: calculated during sopping process.

Free standard shipping on orders over (applicable to select regions).

Order Tracking

You’ll receive a tracking number via email once your order ships, allowing you to track your package directly.

Customs & Duties

For international orders, customs fees and import duties may apply, and they’re the responsibility of the recipient. We recommend contacting your local customs office for details on fees and regulations.

Refund & Return Policy

Return Period

At SANY LUMIERE, we want you to be satisfied with your purchase. If you are not fully happy with your product, we accept returns within 14 days from the delivery date.

Return Conditions

To be eligible for a return:

  • The product must be unused, in its original packaging, and in a resalable condition.
  • Items such as [list any non-returnable items like opened cosmetics or used products] are final sale and cannot be returned.

Return Process

To initiate a return:

  1. Contact us at [support@sanylumiere.com] with your order number and reason for return.
  2. Ship the item back to us at the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Once we receive and inspect the returned product, we’ll process your refund within 5-7 business days.

Refunds

Refunds are issued to the original payment method within 5-7 business days of receiving and approving the returned item. Shipping costs are non-refundable, except in cases of incorrect or defective items.

Exchanges

We offer exchanges on a limited basis. If you wish to exchange an item, please reach out to us first to confirm availability. Exchanges must meet the same criteria as returns.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at [support@sanylumiere.com] within 48 hours of receiving your order. Include a photo of the item and your order number. We’ll arrange a replacement or refund as quickly as possible at no extra cost to you.